Shipping policy
Shipping Policy
Effective Date: July 11, 2026
Thank you for shopping with EcoNaturals HCN Ltd. We are committed to delivering your authentic Himalayan and Nepali products safely and promptly across Canada.
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Destinations
We currently ship within Canada only. We ship to all provinces and territories.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. The exact shipping cost will be displayed before you complete your purchase.
4. Estimated Delivery Times
- Ontario & Quebec: 2–5 business days
- Western Canada (BC, AB, SK, MB): 5–8 business days
- Atlantic Canada: 5–8 business days
- Northern Canada (YT, NT, NU): 7–14 business days
These are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, or high demand periods.
5. Order Tracking
Once your order is shipped, you will receive a tracking number by email to track your shipment through the carrier's website.
6. Packaging
All products are carefully packaged to preserve freshness, aroma, and quality during transit.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number and photos of any damage. We will arrange a replacement or refund where applicable.
8. Incorrect Address
Please ensure your shipping address is correct at checkout. EcoNaturals HCN Ltd. is not responsible for orders delivered to an incorrect address. Additional shipping charges may apply to reship an order.
9. Contact Us
📧 Email: info@econaturalshcn.com 🌐 Website: econaturalshcn.com/pages/contact